Has anyone experienced challenges with cancellation policies when working with support workers or providers? I understand that providers can charge for late cancellations, but what happens when a support worker cancels last minute? Shouldn’t there be a system that allows participants to receive some form of credit if a support worker cancels without sufficient notice?
In my opinion, it seems only fair that both parties should adhere to similar standards regarding cancellations. If a participant is expected to compensate for last-minute cancellations due to the potential financial loss of a support worker, shouldn’t providers also offer concessions if they cancel at the last minute? This would maintain a balance and ensure fairness.
I believe any service agreement should inherently include mutual respect for both parties’ time. If a participant has to pay for late cancellations, a similar compensation should be considered if the service provider cancels. Maybe a system where the next service could be discounted or free might be a fair approach.
I tried to propose a similar idea to my provider after several last-minute cancellations. While they didn’t agree to free services, they did agree to not charge me a cancellation fee the next time I had to cancel last minute, which felt like a step towards fairness.
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What a great idea! I’m suprised that this isn’t more mainstream. It would definitely deter support workers and providers.
I guess like others have said, how would you reliably implement that? You’d just have to hope that the support worker actually paid you that money. There wouldn’t be anyway to enforce it. Maybe an idea for the directory you’re building @JakeWest 
This issue often boils down to the specific terms set out in the service agreement. It might be beneficial to have a detailed discussion with your provider about expectations on both sides before signing a new agreement.
Hmmm. I don’t mind it. Could be good to have that as an optional condition to be added to service agreements for Participant/Provider duos who agree to it. I already thought of a practical way to enforce it.
I’ve noted it down in my future feature ideas list for version 2 of the platform.
This would be something I’d love.
When the heck is version 2 coming out. Further to the point. When is version 1 coming out 
. I wish version 2 was version 1. I’d sign up in a heartbeat.
Version 1 should be launching next week. We’re just touching up some super last minute things.
Version 2 has an unknown timeframe currently. We need to determine what features are vital for a viable minmum viable product (minimum viable product definition - Google Search). Once we’ve figured that out, we’re going to build it as quick as humanly possible. Ideally within 3 - 6 months from now.
It can’t come soon enough.
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