Ndis plan manager has gone mia, what should i do?

NDIS Discussion & Questions
1
 

Hi all,

I’ve run into an issue with my NDIS plan manager, and I’m hoping someone might have some advice. I’ve had my NDIS plan for about a year, and everything was going well until my plan manager decided to disappear. They’re not answering any of my emails or calls and it’s been going on for months.

What’s making things worse is that two companies who were supposed to provide support services (one for therapy, the other for social work) have also said they can’t get through to them. Now, I’m completely stuck and not sure what my next move should be.

I’m planning to switch to a new plan manager, but how do I cancel with a company that’s not responding to any of my attempts at communication? Can I just start working with a new provider and cut ties with the old one? I also feel like I need to report this somehow because it’s beyond unprofessional.

I've got a plan review coming up soon anyway because I recently got diagnosed with something new that needs to be added to my NDIS plan, so I’ll be talking to the NDIS office about that. Would it be worth bringing this up during my review, or is there somewhere else I should be reporting them to?

4 Likes
2

That sucks! You can absolutely switch to a new plan manager, even if the current one isn’t responding. Just send them an email stating that you’re ending the agreement (and keep a copy for yourself), then move on. No need to wait for a response from them. And yes, report them to the NDIS Quality and Safeguards Commission, they shouldn’t be allowed to get away with this kind of behavior.

1 Like
3

I agree. email them with notice that you’re terminating their services. In this situation, even if they don’t reply, you’ve done your part.

4

You don’t need them to reply to terminate the agreement. Just send the email saying you’re ending services and move on to the new company. The NDIS Commission will take complaints about providers seriously, so definitely consider reporting them if this has been dragging on for a while. Good luck with your plan review!

5

It’s ridiculous that they’ve ghosted you for this long. Hopefully, your new plan manager is way better!